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Accessoires Asus | Spare parts and accessories for Asus products
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FAQ

Find below all our answers to your questions.


What should I do if I receive a damaged package?
- You can refuse the package and it will be returned to us by the carrier for a refund.

- You can make reservations on the package with the carrier, if the ordered product is damaged, you can contact us so that we can operate the carrier insurance and we can re-ship you a new order.
When will my order be shipped?
All orders placed before 2 p.m. will be shipped the same day.
How do I find the spare part I need?
To greatly facilitate the search for the part compatible with your machine, contact us by email via our part request form, specifying the model and especially the serial number of your machine.
I would like to return my order to you, is it possible?
Yes, for a withdrawal you just have to fill out the return request form from your customer account, you have 14 days from the date of delivery of your package.
The product must, however, be in the state in which you received it and that it is compliant for a resale.
What are the delivery times abroad?
You can estimate the delivery time directly on the product sheet by entering the country or postal code of your delivery address.
This information is indicative
During the health crisis, will I be able to be delivered?
Yes, deliveries continue to be made despite new carrier guidelines (we will keep you informed of any change related to deliveries). On the other hand, No in this exceptional situation we are no longer able to guarantee delivery times.
Can I still contact customer service?
Yes, customer service is doing the best it can to answer your calls and emails.
Can I pick up my order on site?
No, taking into account the security measures related to Covid-19, withdrawal from the deposit is no longer possible until further notice.
During confinement, can I still order?
Yes of course, you can still order on our site and have it delivered to your home.

Find all of our help sheets below

If you have trouble finding parts or setting up an Asus product, you want to know how to maintain your equipment ...
We offer you this help section to facilitate your search for spare parts or accessories on our site.